Discover Card "Enhanced Sercurity"

A week or so ago, I logged into my Discover Card account and had the following message:

“A Discover Card with a new account number has been mailed to you as a replacement to the card you currently carry. Your account number has changed as part of a systems upgrade that offers you even more
benefits, such as, enhanced security monitoring on your account to help detect fraud earlier.”

I then received a new Discover Card in the mail.  When I called to activate, I asked them why one 16-digit account number is more secure than another one.  The CSR claimed that in November 2007, they did a system update to “better manage” my account to give me “the quality of service” that I deserved.  I then asked them why they couldn’t do that with my old account number.  The CSR seemed a little dumbfounded.  He then said that it was because the way the old accounts were numbered, they couldn’t do that.

This seems funny to me.  It seems like Discover Card / Discover Bank had some kind of security breach and they aren’t telling their customers.  This is enough for me, however, to take Discover from being my primary personal credit card to an emergency one that I keep at home, at least until I get a satisfactory answer.

What do you guys think?  Am I blowing this out of proportion?  Does it seem like Discover is hiding something?

Embarq: This Way to Idiotism

Embarq, the local phone company here in Vegas, used to be part of Sprint. I had hoped by them becoming a smaller company, their customer service would improve. I am sadly mistaken. So, I previously wrote about how we moved. Well, January 2, I called Embarq to get my telephone lines for Las Vegas Geeks moved from my old home office to my new home office. They told me that they were booked up and couldn’t move them until Friday, January 5. Ok, I would have liked them moved before then, but I could understand that. So, I told them no problem. Well, Friday the 5th came and went. No sign of Embarq. So, on Monday, January 8, I call them again. Somehow, my call was never dispatched but the person I talked to would keep her eye on the call and would make sure that it got out. Well, today, (Monday, January 15) I call them again. My call is suppose to be done today (14 days after I placed the order!). The technician calls me at about 2:15 to tell me that he’ll be going over soon to my old house to move the lines. At 4:30, I head over to the old house to get my telephone equipment and decide to call the old house. It’s busy. That was fine (I don’t want it to just ring and ring). I call the technician to get a status update. He says they are moved over but that there is some kind of wiring problem outside of the house and that the phones won’t work until it is fixed. I told him that I was 10-minutes away and asked if he’d stay there until I got there so he could show me the problem. He told me no. I said that even though I’ve been waiting 2 weeks and they are charging me $135.00 to move the lines, he can’t wait 10-minutes. He said that was correct. I was very mad. I called Embarq and was on-hold for 22 minutes before someone picks up. He told me that I was at the wrong department and he then blind transfered me to the corret department, which had closed a few minutes earlier!

Can anyone guess why the TeleCo’s are losing market shares?

Embarq: This Way to Idiotism

Embarq, the local phone company here in Vegas, used to be part of Sprint. I had hoped by them becoming a smaller company, their customer service would improve. I am sadly mistaken. So, I previously wrote about how we moved. Well, January 2, I called Embarq to get my telephone lines for Las Vegas Geeks moved from my old home office to my new home office. They told me that they were booked up and couldn’t move them until Friday, January 5. Ok, I would have liked them moved before then, but I could understand that. So, I told them no problem. Well, Friday the 5th came and went. No sign of Embarq. So, on Monday, January 8, I call them again. Somehow, my call was never dispatched but the person I talked to would keep her eye on the call and would make sure that it got out. Well, today, (Monday, January 15) I call them again. My call is suppose to be done today (14 days after I placed the order!). The technician calls me at about 2:15 to tell me that he’ll be going over soon to my old house to move the lines. At 4:30, I head over to the old house to get my telephone equipment and decide to call the old house. It’s busy. That was fine (I don’t want it to just ring and ring). I call the technician to get a status update. He says they are moved over but that there is some kind of wiring problem outside of the house and that the phones won’t work until it is fixed. I told him that I was 10-minutes away and asked if he’d stay there until I got there so he could show me the problem. He told me no. I said that even though I’ve been waiting 2 weeks and they are charging me $135.00 to move the lines, he can’t wait 10-minutes. He said that was correct. I was very mad. I called Embarq and was on-hold for 22 minutes before someone picks up. He told me that I was at the wrong department and he then blind transfered me to the corret department, which had closed a few minutes earlier!

Can anyone guess why the TeleCo’s are losing market shares?

Cox Cable

So, we called and canceled our Cable TV from Cox Communications about a week ago. When I called, I told them that I have residential TV service but commercial Internet and that I do not want my Internet canceled. They told me that wasn’t a problem. So, we went out of town for Christmas and got back in town. This morning I was working online and then my Internet went out. I didn’t have time to deal with it then, so I left. When I got back and checked on it, I could see that it wasn’t connected for some reason but couldn’t find out why. So I called them and they had someone out in like 40 minutes. Cox Communications sent someone out who cut the cable line to our house. They didn’t release that I had business Internet services!

I’m so glad I spent my free time today dealing with this.

Microsoft Test

I went today to take Microsoft’s 70-282 test.  I was almost to the testing center when they called to tell me they were closed today and were not sure how I was able to schedule an appointment for today.  That a little annoying.  Oh well.  I’m going to have to call and reschedule.  Today was such a good day to do it too.